Returns & Exchanges
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Defective merchandise may be returned or exchanged within 10 days after purchase for a refund or exchange, the defective nature of the item will be determined upon receipt. Returns for reasons other than defective or incorrect merchandise will be awarded a store credit only. Merchandise received after 21 days will be subject to a 20% restocking charge. Merchandise received after 60 days will only be accepted at our discretion for a store credit. We will only refund shipping charges if we sent the wrong item or the item sent was defective. Returns for customized items will not be accepted. Apparel returns will be accepted at our discretion for a store credit only. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item. Please note: We do not accept returns on products that were not purchased via this website. Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. Please contact customer service for a Return Authorization number, which must be clearly written on the OUTSIDE of the package – returns without a Return Authorization number will be refused upon delivery and returned to sender.
What shipping options are available on TasosFronimos.com
Currently, we ship via Fed Ex with a signature required for all deliveries. If you would like us to add or remove the signature required please contact our customer service after you place your order. Please reference your order number when making the request. If your order has been shipped prior to your request we will not be able to change the signature option mid-transit. If items are in stock we aim to ship your order within 24 hours. Weekend & holiday orders will ship the following business day. We do not ship to P.O. boxes.
International Shipping
We’re proud to offer international shipping via FedEx. Shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Duties and taxes vary by country. Please contact your customs office for more information on your country’s duties and taxes.
Does TasosFronimos.com offer Personal Shopping services?
We’re proud to offer international shipping via FedEx. Shipments outside of the E.U. may be subject to import duties and taxes, which are the responsibility of the recipient. Duties and taxes vary by country. Please contact your customs office for more information on your country’s duties and taxes.
Is all Tasos Fronimos merchandise available for purchase online?
We offer a select assortment of our newest and most popular items on our website. To find out about additional products, styles, or sizes, please contact info@tasosfronimos.com or visit a our boutique.
What if I need extra help or advice about my purchase?
Please contact info@tasosfronimos.com
How can I check an order I placed on Tasos Fronimos
You can log into your account to track recent orders.
How can I make returns or exchanges?
For online returns or exchanges, please contact . For products purchased through a boutique, please contact the store directly. For further assistance, please contact info@tasosfronimos.com
How do I purchase a gift card?
At this time, you can only purchase and use a gift card, at our flagship store in Athens.
Can I use my gift card to make a purchase online?
Not at this time. May I replace a lost or stolen Tasos Fronimos gift card? Gift cards are treated as cash and are not replaceable. We are not responsible for lost, stolen, or misplaced gift cards.
Track Your Order
You will receive updates regarding the status of your order, including a notification when it ships, at the email address you provided when ordering.
To access your order history, SIGN IN to your account.
Non-registered customers do not have online access to order history. You may request information via email or by calling . Please have your order confirmation number handy so we may respond more quickly and accurately.
Size Guides
We’ve created our bracelet and ring size guides to help you choose the perfect-fitting jewelry.
For easy assistance, they are available for you to download below. If you have any questions about determining your size, our Customer Service professionals will be glad to assist you. Please call us
Your Online Account
Register with Tasos Fronimos for the most convenient shopping experience. Once you register, you will not have to reenter your shipping information. For your safety, we do not keep any credit card information. REGISTER OR LOGIN HERE
Credit Card Use
- American Express
- VISA
- MasterCard
- Discover
- PayPal
Credit and Debit Cards: The total euro amount of your order is allocated at the time your card is approved.
Gift Card Terms and Conditions
- You can purchase a gift card at this link https://tasosfronimos.com/products/gift-card Please note this is a digital gift card that can be issued to the recipient of your choice. After your gift card purchase you will receive an email from one of our customer service representatives so that we can to issue the card to the recipient. There is no expiration date on these gift cards. They currently are only valid for tender on online orders. In store gift cards may be purchased at one of our store locationsPlease note this is a digital gift card that can be issued to the recipient of your choice. After your gift card purchase you will receive an email from one of our customer service representatives so that we can to issue the card to the recipient. There is no expiration date on these gift cards. They currently are only valid for tender on online orders. In store gift cards may be purchased at our store .
Sales Tax
Sales tax is automatically applied to your Tasos Fronimos .
Order Status & History
We will send updates regarding the status of your order, including when your item(s) ship, to the email address you provided when ordering. To be done manually Registered customers, Sign In to access web order status and history. Non-registered customers do not have online access to order status and history. You may request information via email or by calling us. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.
Order Cancellation
You may cancel any order as long as it has not been shipped.
Email us at info@tasosfronimos.com make sure to include your contact information and order number. You will either be contacted by an associate or get an email confirmation regarding your order cancellation and refund confirmation.
NON-REGISTERED CUSTOMERS, please call us to determine order status; to cancel it, please have your order number ready.